Shipping policy
Shipping Policy
Welcome to TSP Underground! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for details on how your items will reach you.
Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Times and Costs
- Domestic Shipping: Estimated delivery time is 3-7 business days. Rates will be calculated at checkout.
- International Shipping: Delivery times vary by destination, typically ranging from 7-21 business days. International shipping costs will be displayed during checkout.
- Please note that delivery times are estimates and may vary due to unforeseen circumstances such as customs delays or weather.
Order Tracking
- Once your order is shipped, a confirmation email with a tracking number will be sent to you. You can use this number to monitor your shipment's progress.
Shipping Restrictions
- Certain items may be subject to restrictions or additional shipping fees based on their size, weight, or destination.
Customs, Duties, and Taxes
- International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the customer’s responsibility.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will assist you in filing a claim with the shipping carrier.